G-BL3EFTJYML The Journey of Self-Discovery with Patrice Brown - More Than A Brand: CX Podcast

Episode 10

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Published on:

28th Jun 2024

The Journey of Self-Discovery with Patrice Brown

In this episode of "More Than a Brand," I had the pleasure of hosting Patrice Brown, a master stylist and colorist, who I fondly refer to as the "abstract visionary." This episode marks a special occasion as it is our first time recording in person with two people in the same room.

We began by discussing Patrice's unique approach to hairstyling and her commitment to educating her clients about proper hair care. Patrice shared her journey of self-discovery, emphasizing the importance of identifying who she is beyond her professional titles. She spoke about her healing process, which includes daily meditation and shadow work, and how these practices have helped her become more self-aware.

Our conversation took an interesting turn as we delved into the challenges of unlearning ingrained behaviors, especially those rooted in our upbringing in the Bible Belt. Patrice and I discussed the importance of interpreting religious teachings in a way that promotes personal growth rather than judgment.


We also touched on the significance of setting boundaries, particularly as entrepreneurs. Patrice shared her experience of learning to be accessible but not always available, a lesson that has helped her maintain a healthier work-life balance.


As we explored our personal lives, Patrice revealed her interest in Latin ballroom dancing as a potential new hobby, while I considered learning how to do facials. We both acknowledged the difficulty of finding new activities that are unrelated to our professional lives but agreed on the importance of trying new things.


The episode also covered the emotional toll of friendship breakups and the necessity of self-reflection in maintaining healthy relationships. Patrice's wisdom, particularly her childhood insight of asking "Can they and will they?" in relationships, resonated deeply with me.

Finally, we discussed our future aspirations. Patrice aims to expand her salon and train the next generation of professional stylists, while I am preparing for my transition out of the army and exploring new interests.


This episode was a heartfelt and enlightening conversation about personal growth, self-awareness, and the journey of healing. I hope our listeners find inspiration and valuable insights from our discussion.


Connect with Patrice on IG: https://www.instagram.com/thedesignstudio_md/

Web: https://www.thedesignstudiomd.com/

Podcast: https://tr.ee/L2lpFzzIff

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About the Podcast

More Than A Brand: CX Podcast
Creating an experience that your customers never want to leave.
The "People's CXO" for scaling founders ready to stop being the bottleneck.

You’ve built a fierce brand and cleared the six-figure mark—now comes the hard part. As your business scales, the manual "duct-tape" systems that got you here are starting to red-line. Every new lead feels like a threat to your schedule, and revenue is leaking through the gaps in your customer journey.

Welcome to More Than a Brand, hosted by Lindsay Tramel-Jones, the People’s CXO and the CEO of Fierceified Creative & Consulting. This isn’t a podcast about "vibes" or vague marketing ideas. This is a masterclass in Customer Experience (CX) Engineering.

Each episode, we strip away the manual hustle and dive into the proprietary RISE Method—Research, Innovate, Strategize, and Evolve—to help you build a business that can hold 10x the volume without 10x the effort. We move past surface-level customer service and into the deep work of Infrastructure Integrity, where we turn your brilliant visions into documented, automated, and soul-backed systems.

We explore:

The Diagnostic MRI: Using data and FlowLab to find exactly where your journey is breaking.

Systemic Command: How to move from execution to observation, leading a machine that delivers your promise while you sleep.

The Rituals of Retention: Engineering loyalty so powerful that your customers never want to leave.

If you’re ready to stop patching processes and start engineering flow, you’re in the right place. You’ve already done the hard part by building the vision; now, let’s build the machine.

Stop being the engine. Become the architect. This is More Than a Brand.

About your host

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Lindsay Tramel-Jones