G-BL3EFTJYML From FOMO to AI: Customer Experience Predictions to Watch in 2025 - More Than A Brand: CX Podcast

Episode 13

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Published on:

24th Dec 2024

From FOMO to AI: Customer Experience Predictions to Watch in 2025

Customer expectations are changing, and it’s time to keep up. In this episode of More Than a Brand, we’re diving into the five most impactful CX trends for 2025. We’re talking about:

Writing copy that’s concise, convincing, and cuts through the noise during the purchase phase.
Balancing short-form and long-form content to create awareness and close sales.
Saying goodbye to fake urgency and hello to smarter, more authentic pricing models.
Leveraging AI as a powerful tool for personalization and problem-solving while keeping the human connection alive.
Crafting retention strategies that meet customers where they are, ensuring loyalty and growth.

This episode is more than just predictions—it’s a roadmap for building stronger, smarter CX strategies. Ready to take your brand to the next level?

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About the Podcast

More Than A Brand: CX Podcast

Client Relationships That Hold — With or Without You in the Room

You built your business on relationships. Your clients stayed because of how you made them feel — seen, valued, and taken care of. Then you hired a team, and somewhere in that handoff, the standard you built stopped showing up the way it used to. Clients are quieter. Renewals feel less certain. And you're still jumping into conversations you thought you'd handed off.

More Than a Brand is for growth-stage service business CEOs who are done being the only reason their client relationships hold. Every episode is about building the relationships that keep clients coming back without it all depending on you. No generic retention advice. No marketing tactics dressed up as relationship strategy. Just honest, specific conversations about what it actually takes to transfer your relationship standard to your team — and make it stick.

Hosted by Lindsay Tramel-Jones — 19-year U.S. Army veteran, CEO of Fierceified Consulting, and Client Relationship Strategist — More Than a Brand is where CEOs stop chasing the next lead and start stewarding the ones they already have.

About your host

Lindsay Tramel-Jones