G-BL3EFTJYML The Art of Retention: Ken Rapp on Keeping Customers Hooked - More Than A Brand: CX Podcast

Episode 4

full

Published on:

21st Jul 2025

The Art of Retention: Ken Rapp on Keeping Customers Hooked

The Art of Post-Sale Customer Engagement with Ken Rapp

In this episode of More Than a Brand podcast, host Lindsay Tramel-Jones interviews Ken Rapp, the co-founder of Blustream. The discussion revolves around the importance of post-sale product experiences and how Blustream helps brands transform their customers into loyal advocates.

Ken shares insights on Blustream’s journey from creating sensors for guitars to developing sophisticated customer engagement solutions. The conversation also delves into Ken's personal interests, such as playing guitar and water skiing, adding a personal touch to the entrepreneurial dialogue. Ken emphasizes the use of AI cautiously to enhance personalized customer journeys and highlights the significant impact of customer retention and referrals on a business's success.

00:00 Introduction to More Than a Brand Podcast

00:42 Meet Ken Rap: Co-Founder of Blustream

01:08 Ken's Personal Story and Interests

02:30 Understanding Blustream's Mission

09:04 The Role of AI in Customer Engagement

14:23 The Genesis of Blustream

20:17 Final Thoughts and Contact Information

23:18 Closing Remarks and Social Media

Learn more about Blustream at: https://blustream.io/

Visit our website at https://fierceified.agency/

Join The FlowLab Waitlist: https://fierceified.myflodesk.com/flowlab

Next Episode All Episodes Previous Episode

Listen for free

RSS Feed Apple Podcasts Spotify Pocket Casts

About the Podcast

More Than A Brand: CX Podcast

Creating an experience that your customers never want to leave.

The "People's CXO" for scaling founders ready to stop being the bottleneck.

You’ve built a fierce brand and cleared the six-figure mark—now comes the hard part. As your business scales, the manual "duct-tape" systems that got you here are starting to red-line. Every new lead feels like a threat to your schedule, and revenue is leaking through the gaps in your customer journey.

Welcome to More Than a Brand, hosted by Lindsay Tramel-Jones, the People’s CXO and the CEO of Fierceified Creative & Consulting. This isn’t a podcast about "vibes" or vague marketing ideas. This is a masterclass in Customer Experience (CX) Engineering.

Each episode, we strip away the manual hustle and dive into the proprietary RISE Method—Research, Innovate, Strategize, and Evolve—to help you build a business that can hold 10x the volume without 10x the effort. We move past surface-level customer service and into the deep work of Infrastructure Integrity, where we turn your brilliant visions into documented, automated, and soul-backed systems.

We explore:

The Diagnostic MRI: Using data and FlowLab to find exactly where your journey is breaking.

Systemic Command: How to move from execution to observation, leading a machine that delivers your promise while you sleep.

The Rituals of Retention: Engineering loyalty so powerful that your customers never want to leave.

If you’re ready to stop patching processes and start engineering flow, you’re in the right place. You’ve already done the hard part by building the vision; now, let’s build the machine.

Stop being the engine. Become the architect. This is More Than a Brand.

About your host

Lindsay Tramel-Jones